Compass Group Pay Stubs & W2s

Compass Group has been using CAP for short on Compass Associate Portal to distribute the pay stubs and W-2 forms to employees since December 1, 2019. And its owner management suite is briefly using OMS to spread the pay stubs and tax forms to its owners. Before December 2019, the company used the Ceridian Self-Service Portal to distribute pay stubs and tax forms to employees and employers. Associates will not be able to access their 2019 W-2 form or pay stub online due to the termination of their contract with Ceridian. Employees were given a specific time to download their pay stubs and tax forms. You can find out information about your pay stub and tax form by calling this number (877-311-4747); after calling, press 6 to go to the payroll option and then press # for pay stubs or W2s form.

  • How do employees of Compass Group and its affiliates access their pay stubs and tax forms?

For employees of Compass Group and its affiliates to access their pay stubs and tax forms, first visit CAP’s web address, short for Compass Associate Portal. CAP’s web address is

Enter your user ID (Personal ID number – usually eight digits with zero at the beginning) and your password (which you created when registering the account). Then click on the Login button. If you haven’t created an account yet – follow the steps below.

  • How to register on CAP’s website?

There is a Registration link in front of the “Don’t Have an Account” at the bottom of the CAP login page (below the “Log In” button). Click on that link (Register).

  • Fill up the verification form on the following account registration page, your personnel number, month of birth, the last four numbers of your SSN, and the first letter of the last part of your name, and click on the Next button. It is important to note that the time clock and personnel ID numbers are different, so enter the personnel ID number (printed on the paycheck stub).
  • You can go to the next page, subject to verification of the information entered. On the next page, you need to make an important decision. And if you want to access your W-2 form online or are interested in accessing the paper format. Enter your email ID and phone number, select the means to receive the W-2 form, and click the save button. Select Yes to obtain online. If you choose the “No” option, you have selected the paper format to receive the W-2 form, and then you will not be able to access your W-2 form online. If you choose the “Yes” option to access online again, your W-2 form will not be sent to your home address by mail.
  • Click the OK button in the following pop-up window. And click on the Complete Account Setup link of the verification email sent to your email account.
  • Enter the password you want in the next window, re-enter the same password, and click the “Continue” button.
  • In this stage, you must select the security question and answer it, then click on the “Continue” button. Then wait 10 seconds to go to your account’s home page or click the “Go to Compass Associate Site” link.
  • After logging in to the account, you can view the Paystub tab and print or download your pay stubs. And you can go to the W2 tab and view the W-2 form. The pay stubs and W-2 document in PDF format are protected with a unique password, and the password is the last 05 digits of your SSN, the month of your birth, and the first letter of the last part of your name.

If you are an owner, use the OMS web portal, abbreviated “Owner Management Suite,” to access your pay stubs and tax forms. The address of the OMS web portal is

Now enjoy!

The W-2 forms will be available online for active associates on or before 01/31/21 and mailed by 01/31/21 for Compass Group individuals no longer employed. For more information, call 877-311-4747 and press six then #.




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98 thoughts on “Compass Group Pay Stubs & W2s

  1. can you please review my paycheck stub they taking a payment out from voluntary program as far I know I am not enroll in any voluntary program so please don’t charge that thanks
    I work for ingredients compass group

  2. I cannot log on to Ereports.Ceridian.Com/CompassGroup. It does not recognize any email I put in and it has also locked me out. Please help.

    1. No puedo entrar la aplicación ya que mi correo electrónico está bloqueado y necesito mi w2 mi nombre es jan carlo Aguilar

    1. Click on “Need help logging in”, you will be prompted to select and provide answer of two security questions, If you have not set up the security question, you will receive a temporary password which will be expire in 30 minutes

          1. Hi i am here to look my w2 last 2020 please send me my email.or address 42282 parkside circle sterling heights #205

  3. I tried to login so I could download my w2 but the system is telling my email is incorrect what do I do

  4. I am locked out of my account due to the fact of to many log in attemps. I have a new email address. I do not have access to the old email address.

  5. Hello, I am a former employee I went to retrieve my W2 on ceridian.
    I can get in, but when I got to W2s it says documents not found like somebody wiped me out of the system. It also was my first time accessing the website.

  6. I been trying for over a week to get my pay stub and trying to reach my boss to get one an no one doesn’t return my calls and been trying to log on the the web site to get my w2 or my stub an I cant even get on there so please help me I need to get on it just keeps telling me that I had tried to many times . I nedd this pay stub june 2018 please just email it to me

  7. I would like to know of a way to access my past paystubs and possibly my W-2. any other way to find to access this information without having to go through managment because they dont know is what i get when they ask.

  8. I need to reset or reactive my account to access the electronic W2.
    Says it does not recognize or account is invalid.

  9. I forgot my password and am trying to reset but everytime I try to go to the sites for help it says
    Please help.

  10. I am an employee who is out on FMLA and my employee ID is locked so I am unable to get in to get my W2’s can you please let me know what I should do thank you.

    1. If you have previously registered, you can click on “Need Help Logging In” button to reset your password and account. You will be ask for answer two security questions that you have set up during first login.

  11. I’m trying to login to website so I can print my W2. Forgot my password.When I get my temporary password you must cut and paste, I do not know how to do that. You should be able to just enter the temporary password. I would appreciate help with this matter.

  12. I was employed with Compass Group in Washington for the past year 2018 and into the new year for a brief period at a Texas location. Neither have sent me my w-2 yet and I was just wondering how I might access them for my taxes.
    Thank you,

  13. this don’t work…my W2 was mailed to the wrong address even after I changed it two years ago and know I cant access
    this site

  14. Worked at a Bon appetite off shoot of compass group for amazon. I left in the early part of 2018 and never received a W-2 I did receive my tax info for my medical benefits and they were tax forwarded. So I was a little frustrated when I learned from an old co-worker they had already received there’s and I have no way to access it via Ceridian without the proper code.

    Any help or info would be appreciated because whenever I have tried to contact Ceridian no one answers the phone or has attempted to call me back.

  15. I continue to have difficulty logging on to the Compass websites. Ceridian is no longer an option… can’t get any helpful assistance when I call the Tech phone #. I was able to get in once, but NOT after that…. although I have the info that was set up. This is frustrating – and my Mgr is not able to help.

  16. The OMS suite locks my computer when I try to use it to get my paystub just when it asks for the password. Can anyone help.

  17. I am a former employee that’s trying to get access to my check stubs. I’m being told that my email is not recognized. Help me please

  18. This whole thing is bullshit, I can not do anything to check my pay stub and stuff. I am hearing impaired and I can’t on the phone that good. I still want my pay stub thru the mail like we always get it. Not very happy with the whole situation. The problem is their compass web site is screwed up after I did the register for the first time and got another email for complete set up which the web site is not found. I am sorry but like I said I am not happy about it. Thank you very much for your help.

  19. Hello I’m trying to change my address for my w2 for 2019 I no longer work for company and can’t seem to get any on at the number provided to help me

  20. I cannot access my account. States I already have one. I do not know what my user name and password are. Please advise

  21. I registered today. I can access the tabs but when I try to get my w2 or paystubs nothing shows. It looks like the page is broken.

  22. Tried to register at ESS. App. took information and after clicking next it shut down without setting a password or security questions. Cannot register as it says there is already an account for that employee. Cannot “reset” a non existent password and cannot use “forgot” password because no security questions were set. I have not been able to access either paystubs or W2. The last paystub I received was for 11-8-2019 thru 11-21-2019. Contacted Manager was told contact IT. IT does not answer, recording says contact manager. Please stop the run around and fix your system or e-mail me my paystubs and mail my W2 to PO Box 3374, Bandera, Tx ASAP thank you.

  23. I’m a former employee how do I get my W2 I’ve been on hold with the 18773114747 number for 32 minutes no answer?

  24. I have been trying to figure this out for months now. Nobody at work could help me. I finally found this link. Thank you!

  25. I work for compass since august last year 2019 and I don’t have a pay check stub available or the access to the w2 form is secured with a different password the stubs should be visible I have none

    covit19 situation need the company ein to register at and insurances seriously not happy

  26. I work for Levy Restaurant and am trying to print my W2″s Could you please help me I finally found this link Thank you for your help in this matter Thank you for working!!!!!stay safe and healthy

  27. Hi,

    I need assistance with my 1099-MISC form issued by Compass Group. I called HR but the call was interrupted in the middle.

  28. When I try to log onto the Compass Associate Portal Dashboard (to see my pay stub) I’m told I need to reset my password. After I go through the security process I’m told to check my email for further instruction on how to do the reset. BUT the email never comes. I’ve tried several times—I’ve waited an entire day—but it does not send the email. I believe I had this same problem when I initially set up my account and had to go through a manager or something to get it working. Evidently there is something wrong with your system and you need to get it fixed. The dashboard would be a useful feature—if it worked.

  29. My name is Javonne Thomas. I am an ex employee of compass group. I need my paystuds from 2019. How to I go about getting them. Thank you.

  30. I would like to know if it’s possible to email my paystubs and they be legible. I have tried a couple different things both of which included downloading them but I can’t read them

  31. Hello I have not received my W-2 form from compass. I no longer work for the company can it be emailed or mailed to me? Who can I speak with?

  32. Iam a former associate and have not received my w2 for 2020. I tried going on line to get it but i don’t much about computers. Please he me. Marcus Pope 5clarion drive fredericksburg va 22405.

  33. I need my W2 for 2020 Reset please send me one in the mail at my address on my check stubs it the same 3201 Burlington Ave North unit 412 ST.petersburg fl 33713 ASAP PLEASE

  34. I have been trying to get on to check my check stubs and get my w-2, and it tells me my stuff isnt right. I know its right because I wrote it down. Very Frustrated with this, PLEASE help. My Boss dont seem to be worried about this issue thank you

  35. K am a former employee needing my w-2s so I can do my taxes. I’ve asked several times they said they were mailed out on January 31st. It is now March 8th and I still have not received my W-2. Any help in this matter would be greatly appreciated

  36. I am no longer an employee for compassgroup usa and need my W-2 form electronically. I have not received my w-2 form in person at all and need instructions on how to access it. Please respond ASAP thank you.

  37. Good afternoon, I’m sonny L Smith, I was terminated last week and HAVE NOT RECEIVED MY PAYROLL CHECK…CAN SOMEONE PLEASE HELP ME..

  38. I have not received my 2021 W2. I am no longer with the company and cannot get anyone on the phone. Please advise on how to handle this

  39. Greetings!
    I am an employee with the Lumen Stadium. My personnel number is 1587444. As of the date February the 20th I have not received my 2021 W2 form.
    Please advise me when I can expect my W2 form in the near future.
    Thank you!

  40. I am an employee at the Lumen Field in Seattle ,WA. As of this date February the 21st I have not received my 2021 W2 form.
    Please respond to me to let me know when I can expect my 2021 W2 form.

    Thank you!
    Ronald E Langston

  41. This is a waste of time posting your complaints here. The only recourse to getting a W2 is calling the IRS at 800-TAX-1040. They will want to know your info, your employers info, when you work, and an estimate of taxes withheld and income. The number above just leads you to e-mailing I have my doubts anybody answers that either.

    Compass Group North America
    2400 Yorkmont Road
    Charlotte, NC 28217


  42. I am trying to retrieve my W2. I went to w2reprints and still have not received any communication. I have not changed addresses so not sure what the problem is. Thank you for your time.

  43. Trying to download my 1044 to change my dependents for 2023. can someone help me since I cant go through human resource.

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