If you need a recent Help at Home pay stub or a copy of your W-2, start with three details: your role, the state or branch where you worked, and the pay date or tax year you need. Caregivers can usually start with their assigned mobile app or the Help at Home Employee Portal. Some employees can retrieve payroll documents in Workday, while UKG Ready still holds certain historical records. Paperless Employee is another option for current and former employees who have trouble accessing the main portal.
Help at Home began as a small operation in Evanston, Illinois, and has spent five decades helping older adults and people with disabilities live independently at home. As the organization expanded across markets, its payroll systems changed at different times. That history matters when you need a document from before a transition or worked for a division that used a separate payroll provider.
Which Help at Home payroll portal should you use?
| If you need… | Start here |
| A recent caregiver pay stub or an available W-2 | Use your assigned caregiver app, Caregiver Connect or Viv, or try the Help at Home Employee Portal if you prefer a browser. |
| A caregiver pay slip in Illinois, Indiana, Michigan, or Missouri where your branch uses Viv | Open Viv Home Care and select Pay Slips. |
| A pay stub dated June 28, 2024, or earlier for caregivers or branch staff in Delaware, Georgia, Michigan, Ohio, or Pennsylvania | Check UKG Ready, also known as Kronos. |
| A caregiver W-2 from 2023 or earlier | Check UKG Ready in Delaware, Georgia, Michigan, Ohio, or Pennsylvania. Check the Employee Portal in Alabama, Illinois, Mississippi, Missouri, or Indiana Help at Home. Indiana Adaptive caregivers should check Paylocity. |
| A payslip or W-2 that your role receives through Workday | Open Workday and look for Payslips or My Tax Documents in the Pay app. |
| A payroll document as a former employee or office administrator | Try Paperless Employee. Current employees can also use it if they have trouble signing in to the main portal. |
How to view pay stubs and W-2s in Caregiver Connect
Download Caregiver Connect from the App Store or Google Play using the links on the Help at Home Employee Portal. Sign in with the email associated with your Workday profile and follow the in-app prompts if you are setting up your account. If your branch uses Viv or another app, use the login your branch provides. Caregiver Connect is unavailable in Florida, New York, Michigan, and Missouri. In those markets, contact your branch if you are unsure which app or portal to use.
Download a recent or older pay stub
- Open Caregiver Connect and tap View Pay Stubs on the home screen.
- Under Most Recent Pay, select View Pay Stub.
- Check the pay date and tap the download icon in the upper-right corner to save a copy.
- For an earlier statement, return to Pay Stubs and select Past.
- Use the filter icon to narrow the results. Choose a preset period or enter a custom date range, then tap Filter and open the statement you need.
If a pay stub is missing, try a wider date range and check the pay date on a neighboring statement. If the date falls before your branch switched payroll systems, use the historical portal listed above.
Find your W-2 in Caregiver Connect
Open View Pay Stubs, tap Tax Documents, and select the W-2 for the year you need. Once the form opens, use the icon in the upper-right corner to download it. Check the tax year on the form before saving or printing it.
Help at Home scheduled the 2025 caregiver W-2 for release in Caregiver Connect during the week of January 26, 2026, with paper copies expected to arrive around February 2, 2026. Those dates apply to the 2025 form. If your branch has since moved to a different app or the form no longer appears in Caregiver Connect, check your assigned app or contact payroll for a copy. For a missing 2024 form, check Tax Documents if you still have Caregiver Connect access, or ask your branch where that year’s form is available.
How to use the Help at Home Employee Portal
If you are a caregiver and prefer a computer or a mobile browser, open the Employee Portal and choose Continue to Portal if the page first displays the app download options. Enter your Employee ID, which is your Workday ID, and the password for the Employee Portal. Your Workday ID may appear on an existing pay stub. If you cannot find it, call your local branch and choose the prompt for Payroll Support. For first-time access, follow the instructions on the official portal.
If the portal rejects your credentials, choose Forgot ID or Password and complete the identity verification fields on the sign-in page. Once you are signed in, select the pay statement or tax document you need and use the available download or print option.
How to view Help at Home pay slips and tax forms in Viv
Caregivers in Illinois, Indiana, Michigan, and Missouri whose branches use Viv Home Care can open the app, tap the menu on the left, and select Pay Slips. Follow the prompts to view or download your pay slips and available tax forms. If Viv shows your current pay slips but you need a statement from before your branch switched platforms, use the portal that held your payroll records for that period.
How to access Help at Home pay stubs and W-2s in Workday
Open Help at Home Workday and choose Caregivers or Non-Caregivers, depending on your role. The second option covers corporate employees, nurses, and branch staff. If your onboarding email contains a temporary password, use the credentials and setup instructions issued to you. When prompted, create a password with at least nine characters, including an uppercase letter, a lowercase letter, a number, and a special character. Choose a password that differs from your username.
View a Workday payslip
- Open the Pay app on your Workday home page.
- Under View, select Payslips.
- Locate the relevant pay date and click View.
- Use the print option if you need a paper copy.
Download a Workday W-2
- Open Pay, then select My Tax Documents under View.
- Locate the correct tax year and click View/Print in the Employee Copy column.
- If Workday is still generating the form, wait for it to open or choose Notify Me Later.
- If you choose Notify Me Later, open the notification when it arrives and follow the link to download your W-2.
If your account offers electronic delivery, you can review your printing preferences under My Tax Documents. Select Edit, make your choice, and click OK. If Payslips or My Tax Documents is missing, use the payroll portal assigned to your role or ask your branch where the document is stored.
How to retrieve older Help at Home pay stubs and W-2s in UKG Ready
Caregivers and branch staff in Delaware, Georgia, Michigan, Ohio, and Pennsylvania can use UKG Ready for pay stubs dated June 28, 2024, or earlier. Caregivers in those same states can also check UKG for W-2s from 2023 and earlier. The date cutoff applies to pay statements. Use the tax year to determine where to look for a W-2.
Open the UKG Ready app or use the web sign-in. If prompted, select North America, enter HAH as the company short name, and continue. Sign in with your existing UKG credentials or use the setup instructions in your Help at Home payroll login email. Complete identity verification using the code sent by text, phone call, or email.
- For pay stubs, open the menu and select My Pay → Pay History → Pay Statement. Choose the statement for the relevant pay date.
- For W-2s, open the menu and select Payroll → My Forms → W2. Choose the tax year and open the available form.
For later pay statements, caregivers in those five markets can start with the Employee Portal or their assigned app. Branch staff who need records after the UKG cutoff should check the payroll system assigned to their role.
How former employees can get Help at Home pay stubs and W-2s
If you have left Help at Home and your usual sign-in no longer works, try Paperless Employee. Help at Home also directs office administrators to this portal. Sign in with your existing account or select Create Account if you are using it for the first time. Use the recovery links if you have forgotten your user ID or password. Once signed in, look for Pay Statements or Year-End Tax Statements.
If the document is still missing, contact your former branch and specify the pay date or tax year. Mention the state and division you worked for, especially if you transferred between branches or worked for Indiana Adaptive.
Help at Home payroll and login support.
For help locating a missing record, confirming which portal holds it, or finding your Employee ID, contact your local branch and select Payroll Support. For technical sign-in issues, caregivers and other employees can call the Help at Home IT Service Desk at 877-892-9655 or 833-610-4357. Employees with a Help at Home email address can also use the online service desk.
When you need a recent payslip, start with the app or portal your branch uses today. When you need an older record, have the pay date or tax year on hand. That detail can tell you whether to check your current portal, sign in to UKG Ready, or ask payroll to retrieve the document.
Help at Home Pay Stubs and W-2 FAQs
1. What is the Help at Home Employee Portal login?
Go to the Help at Home Employee Portal. If the page displays app download options, select Continue to Portal. Sign in with your Employee ID, which is your Workday ID, and your Employee Portal password.
2. Where can I find my Help at Home Employee ID?
Your Workday ID may appear on an existing pay stub. If you cannot locate it, call your local Help at Home branch and choose the Payroll Support option.
3. How do I reset my Help at Home Employee Portal password?
Select Forgot ID or Password on the Employee Portal sign-in page. Complete the identity verification fields and follow the prompts to recover your ID or reset your password.
4. How do I download my latest pay stub in Caregiver Connect?
Open Caregiver Connect and tap View Pay Stubs. Under Most Recent Pay, select View Pay Stub. Tap the download icon in the upper-right corner to save a copy.
5. How do I find previous pay stubs in Caregiver Connect?
Open Pay Stubs, select Past, and use the filter icon to choose a date range. If the statement is missing, widen the range or ask your branch whether the record is stored in an earlier payroll system.
6. Where is my Help at Home W-2 in Caregiver Connect?
Go to View Pay Stubs → Tax Documents and select the W-2 for the year you need. Once the form opens, tap the download icon to save it.
7. Where can I find my 2025 Help at Home caregiver W-2?
The 2025 caregiver W-2 was scheduled for release in Caregiver Connect during the week of January 26, 2026, with paper copies expected around February 2, 2026. If your branch has since changed apps, check the app it now uses or contact payroll for a copy.
8. Can I view Help at Home pay stubs and tax forms in Viv?
Yes. If your branch uses Viv Home Care, open the app, tap the menu on the left, and select Pay Slips. Follow the prompts to view or download your pay slips and available tax forms.
9. How do I view my Help at Home pay stub in Workday?
If your role receives payroll documents in Workday, sign in to Help at Home Workday and open Pay → Payslips. Find the correct pay date and select View.
10. How do I download my Help at Home W-2 from Workday?
If your W-2 is available in Workday, open Pay → My Tax Documents. Find the correct tax year and select View/Print under Employee Copy. If the form is still processing, choose Notify Me Later and open it from your Workday notifications when it is ready.
11. Which Help at Home pay stubs are available in UKG Ready?
Caregivers and branch staff in Delaware, Georgia, Michigan, Ohio, and Pennsylvania can check UKG Ready for pay stubs dated June 28, 2024, or earlier. After signing in, go to My Pay → Pay History → Pay Statement.
12. How do I find a 2023 or earlier Help at Home caregiver W-2?
Caregivers in Delaware, Georgia, Michigan, Ohio, and Pennsylvania can check UKG Ready → Payroll → My Forms → W2. Caregivers in Alabama, Illinois, Mississippi, Missouri, and Indiana Help at Home can check the Employee Portal. Indiana Adaptive caregivers should check Paylocity.
13. What is the Help at Home company short name for UKG Ready?
The company short name is HAH. If the UKG Ready app asks for a region, choose North America, enter HAH, and sign in with your UKG credentials.
14. How can former Help at Home employees get pay stubs or W-2s?
Sign in to Help at Home Paperless Employee and look for Pay Statements or Year-End Tax Statements. If you cannot find the document, contact your former branch with the pay date or tax year.
15. Who should I contact about a missing pay stub or W-2?
Contact your local branch and choose Payroll Support for missing documents or help finding the right portal. For technical sign-in problems, call the Help at Home IT Service Desk at 877-892-9655 or 833-610-4357.
