Former employees of Ibex Global can access their previous W-2 tax statements and payroll documents through the company’s Non-SSO Workday Employee Self-Service portal. Although regular employee login credentials may be deactivated following termination, eligible former employees receive separate Workday login credentials during the offboarding process, allowing them to retrieve essential payroll and tax records for a limited period.
Whether you need your Ibex Global W-2 form to file your federal income tax return, verify previous employment income, or maintain accurate financial records, Workday provides a convenient way to view, download, and print your available year-end tax documents without contacting your former workplace.
However, there is one important distinction: former Ibex Global employees must access Workday through a web browser rather than the Workday mobile application. Since post-employment access is temporary, downloading your documents promptly is highly recommended.
This comprehensive guide explains how to log in to the Ibex Global former employee Workday portal, retrieve your W-2 statements, manage electronic tax document delivery preferences, and obtain assistance if your account is no longer accessible.
About Ibex Global
Ibex Holdings Limited, widely recognized as Ibex Global and formerly known as TRG Customer Solutions, is an American business process outsourcing (BPO) and customer experience technology company headquartered in Washington, D.C.
The company specializes in outsourced contact center operations, digital customer acquisition, customer engagement technology, and innovative business solutions designed to help organizations acquire, engage, and retain customers.
With approximately 30 operational facilities worldwide and a diverse workforce of more than 36,000 employees, Ibex supports leading organizations across multiple industries, including retail, e-commerce, healthcare, financial technology, utilities, and logistics.
By combining sophisticated digital technologies with its global customer experience delivery network, Ibex manages approximately 170 million customer interactions annually. Its AI-powered ibex Wave iX solutions further enhance operational efficiency, customer engagement, and service quality.
Given the company’s extensive workforce and international operations, accessible payroll and employee self-service systems are essential for managing employment-related information.
For former employees, the Workday platform remains particularly valuable because it offers an opportunity to retrieve historical payroll documents, including W-2 tax statements, even after their employment has ended.
Understanding Ibex Global’s Former Employee Workday Access
Ibex Holdings Limited, formerly known as Ibex Global and TRG Customer Solutions, provides business process outsourcing, contact-center services, and customer experience technology.
For former employees, Workday provides access to available payroll records, including past pay stubs and W-2 statements, during a limited post-employment access period. Rather than using company single sign-on credentials, former employees must use their separate non-SSO Workday login details.
These credentials are sent to the personal email address recorded during the offboarding process. Because access remains active only for a certain period, downloading your documents promptly helps you stay ahead of the curve when preparing your tax return.
Former employees should use the Workday website through a browser, rather than the Workday mobile app.
What You Need Before Signing In
Before attempting to access your Ibex Global former employee W-2 online, have the following ready:
- Your non-SSO Workday username.
- Your Workday password.
- Access to the personal email account used during offboarding.
- A private computer with an internet connection.
- A printer, if you need a physical copy.
Using a home computer is particularly advisable when downloading or printing payroll documents, since W-2 forms contain sensitive personal and financial information.
How to Access Your Ibex Global Former Employee W-2 Online
Step 1: Open the Non-SSO Workday Portal
Visit the Ibex Global former employee Workday login page.
Use this dedicated non-SSO link to reach the appropriate sign-in page for your post-employment credentials.
Step 2: Enter Your Workday Username and Password
Sign in using the credentials emailed to your personal address during offboarding.
If you cannot locate that message, search your inbox, spam, and junk folders for terms such as “Workday,” “Ibex,” or “offboarding.” Your former company single sign-on credentials should not be substituted for the separate login details.
Step 3: Open the Pay Application
Once you reach the Workday dashboard, locate the Applications section and select Pay.
This application provides access to available payroll information and year-end tax documents.
Step 4: Select My Tax Documents
Within the View section, select More if the complete menu is not immediately visible. Then click My Tax Documents.
The page displays the tax documents currently available in your account.
Step 5: Choose Your W-2
Locate the W-2 for the tax year you need, then select View/Print beside the relevant document.
Check the year carefully, particularly if your account contains statements from more than one period of employment.
Step 6: Download or Print Your W-2
When the document opens, download a copy to a secure location on your computer or print it for your records.
Before closing the document, confirm that the saved or printed copy is complete and legible. Having your W-2 readily available can prevent a last-minute scramble when you prepare your tax return.
How to Change Your W-2 Paperless Delivery Preferences
While your former employee account remains accessible, you can review the printing elections available for your year-end tax documents.
To update your preference:
- Sign in to the Ibex Global non-SSO Workday portal.
- Open the Pay application.
- Under View, select My Tax Documents.
- Locate Printing Election near the top-right corner.
- Click Edit.
- On the Change Year-End Tax Documents Printing Elections page, find New Election.
- Select your preferred delivery option.
- Click OK to save your changes.
The available options described for this process are:
- Receive electronic copy of my Year-End Tax Documents.
- Receive both electronic and paper copies of my Year-End Tax Documents.
Choose the option that suits your recordkeeping needs. If you want to retain postal delivery alongside online access, select the option for both electronic and paper copies.
Will Ibex Global Mail a W-2 to Former Employees?
Ibex Global also provides former employees with paper W-2 forms by postal mail, subject to their applicable delivery election. Mailed forms are sent to the designated mailing address no later than January 31 of the following year.
The mailing date and delivery date are different: a form dispatched by January 31 may arrive afterward.
If you have moved since leaving the company, contact employee support to confirm how to update your mailing address. Keeping your address current helps prevent your tax statement from being sent to an outdated location.
Ibex Global W-2 and Payroll Support
Current, former, and retired employees can seek assistance with payroll, W-2 statements, employee benefits, qualifying life events, and beneficiary-related matters.
- Employee Assistance: 1-855-733-3207
- Corporate Headquarters: 202-580-6200
When requesting help, explain that you are a former employee and identify the tax year you need. If you cannot sign in, clarify whether you are missing your credentials, experiencing a login error, or dealing with expired access so the support team can address the issue efficiently.
Final Thoughts
Accessing an Ibex Global former employee W-2 online does not have to be complicated, even after your regular company login has been deactivated.
Through the designated Non-SSO Workday Employee Self-Service portal, eligible former employees can securely retrieve available W-2 tax statements and historical payroll documents using the credentials supplied during offboarding.
Simply visit https://wd5.myworkday.com/ibexglobal/login.htmld?redirect=n, sign in with your Non-SSO username and password, navigate to Pay > My Tax Documents, and select View/Print to obtain your W-2 form.
Eligible employees may also manage their electronic tax document printing elections, while paper statements remain available through the applicable mailing arrangements.
Nevertheless, because post-employment Workday access is limited, retrieving and securely saving your tax records sooner rather than later is the wisest course of action.
If your credentials are missing, your account has expired, or your W-2 statement is unavailable, contact Ibex Global Employee Assistance at 1-855-733-3207 for guidance on obtaining your payroll documentation.
By following these procedures and safeguarding your employment records, you can approach tax filing season with greater confidence, convenience, and peace of mind.
Frequently Asked Questions
1. Can former Ibex Global employees access W-2 forms online?
Yes. Former employees can view, download, and print available W-2 forms through the Ibex Global non-SSO Workday portal while their post-employment access remains active.
2. What is the Ibex Global former employee Workday login link?
The former employee login address is https://wd5.myworkday.com/ibexglobal/login.htmld?redirect=n. Sign in using your separate non-SSO Workday credentials.
3. How do I receive my former employee Workday credentials?
Your non-SSO Workday username and password are sent to your personal email during offboarding. Check the email account you provided before leaving Ibex Global.
4. Can I use my former company SSO credentials?
Former employees should use the separate non-SSO Workday credentials provided during offboarding. These replace the company single sign-on method for accessing the former employee portal.
5. Can former Ibex Global employees use the Workday mobile app?
No. Former employees must access their payroll and tax documents through the non-SSO Workday website in a browser rather than through the Workday mobile app.
6. Where can I find my W-2 after signing in?
Open Pay from the Workday dashboard, then select My Tax Documents under View. If the option is hidden, click More to expand the menu.
7. How do I download or print my Ibex Global W-2?
In My Tax Documents, locate the required tax year and click View/Print beside the W-2. Once the document opens, save a copy or print it from a private computer.
8. How long does former employee Workday access remain active?
Former employee access remains active for a limited period after employment ends. A fixed duration is not specified, so download available payroll and tax documents promptly.
9. What should I do if I cannot find my Workday login email?
Search your personal inbox, spam, and junk folders for “Workday,” “Ibex,” or “offboarding.” If you cannot locate the credentials, contact Employee Assistance for help.
10. What happens if my former employee Workday access expires?
If your account access has expired, contact Ibex Global Employee Assistance to request help obtaining your W-2 or other payroll records.
11. Does Ibex Global mail W-2 forms to former employees?
Ibex Global mails paper W-2 forms to the designated mailing address, subject to the applicable delivery election. Forms are mailed no later than January 31 of the following year; arrival may occur afterward.
12. How do I choose electronic W-2 delivery in Workday?
Go to Pay → My Tax Documents → Printing Election → Edit. Under New Election, select electronic delivery, then click OK to save your preference.
13. Can I receive both electronic and paper W-2 copies?
Yes. Under your tax document printing elections, select Receive both electronic and paper copies of my Year-End Tax Documents, then click OK.
14. What should I do if my mailing address has changed?
Contact employee support to confirm how to update your mailing address. Keeping the address current helps ensure your mailed W-2 reaches the correct location.
15. Who should I contact for Ibex Global W-2 assistance?
Call Employee Assistance at 1-855-733-3207 for help with W-2 statements, payroll, or former employee access. You can also contact Corporate Headquarters at 202-580-6200.
