Former employees of the Medical University of South Carolina (MUSC) generally receive their year-end tax documents by mail. Although active employees may ordinarily view pay stubs, benefits information, and tax statements through OurDay, MUSC’s Workday-based Human Capital Management platform, that access is disabled after an employee’s separation has been processed and approved. Consequently, former employees should not rely on OurDay to retrieve or print a W-2. Instead, they should ensure that MUSC has their correct mailing address and contact the appropriate department if the document does not arrive.
How Former MUSC Employees Receive Their W-2s
MUSC mails a former employee’s W-2 to the last address recorded in its system. The form is sent during the following calendar year, in accordance with the customary year-end tax-document process.
For example, an employee who leaves MUSC during one year should expect the W-2 covering that year’s earnings to be mailed the following year. Since former employees do not retain electronic access to print their W-2s online, keeping a current address on file is essential.
Can Former Employees Access W-2s Through OurDay or Workday?
No. Once an employee’s termination notification has been processed and approved, the MUSC Information Solutions department disables access to MUSC email, OurDay, and the organization’s network.
While actively employed, staff members may use OurDay to manage various employment matters, including pay information, benefits, professional development goals, internal job applications, job alerts, and employee referrals. Former employees, however, should not expect their login credentials to continue working after separation.
The OurDay login page presents two sign-in routes:
- NetID Login: For individuals with an MUSC-issued NetID.
- Non-NetID Login: For eligible users who do not have an MUSC-issued NetID and have been provided with another username and password.
These options do not override the policy governing separated employees. If your MUSC access has already been deactivated, using the Non-NetID option will not necessarily restore access to your former employee records.
OurDay/Workday login: https://wd1.myworkday.com/musc/login.htmld
What to Do Before Leaving MUSC
Before your final day—or as soon as you know that your employment is ending—confirm that OurDay contains your correct personal details. In particular, review your:
- Home mailing address
- Personal email address
- Home or mobile telephone number
Taking this step while you still have system access can save considerable time later. Because the W-2 is mailed to the last address on file, an outdated address may result in a delayed, misdirected, or undeliverable tax form.
It is also prudent to download any pay statements or other employment records you may need for your personal files before your access is disabled. Your W-2 will still be mailed, but retaining relevant payroll records can make tax preparation considerably smoother.
How to Update Your Address After Leaving MUSC
If your address changes after your separation—or if you suspect that MUSC has an outdated address—contact Human Resources promptly at:
Email: university-hr@musc.edu
Include enough information for Human Resources to identify your employment record, but do not send highly sensitive personal information, such as your complete Social Security number, through an unsecured email. Human Resources may ask you to complete additional identity-verification steps before changing your record.
Updating your address is particularly important if you move between your final day of employment and the following year’s tax-document mailing period.
Who to Contact About a Missing MUSC W-2
Questions concerning W-2 forms should be directed to the MUSC Payroll Department:
MUSC Payroll Department: 843-792-2191
When calling, be prepared to provide information that will help Payroll locate and verify your record, such as your full name, former department, approximate employment dates, and employee identification details if available.
If your W-2 has not arrived, first consider whether MUSC had your correct address when the document was mailed. A postal delay, an unreported move, or an incomplete apartment number may be the fly in the ointment. Payroll can advise you on the appropriate procedure for tracing the original document or obtaining further assistance.
What If You Cannot Sign In to OurDay?
Former employees whose access has been disabled should contact Payroll about W-2 matters rather than attempting repeatedly to regain access through the login portal.
If you are still an active employee, or if you believe your account was disabled in error, contact MUSC Information Solutions support:
MUSC IS Support Services: 843-792-9700
The support team can assist with sign-in difficulties, NetID issues, and technical problems. However, questions concerning the content, mailing, or replacement of a W-2 remain within the Payroll Department’s remit.
How Former Employees Receive Form 1095-C
MUSC also mails Form 1095-C to the former employee’s last address on file during the following year. This form relates to employer-provided health coverage and is handled separately from the W-2.
For questions about Form 1095-C, contact:
MUSC Benefits Office: 843-792-2071
Do not contact the Benefits Office for routine W-2 questions; those should be directed to Payroll at 843-792-2191.
Step-by-Step W-2 Checklist for Former MUSC Employees
- Confirm whether you are still employed by MUSC. Active employees may have access to tax statements through OurDay, whereas former employees generally do not.
- Check the mailing address MUSC had on file. Your W-2 will be sent to the last recorded address.
- Report an address change immediately. Email university-hr@musc.edu if your mailing address has changed.
- Allow time for postal delivery. Delivery times may vary, particularly if you have recently moved or arranged mail forwarding.
- Contact Payroll if the W-2 does not arrive. Call 843-792-2191 for guidance concerning a missing or undelivered form.
- Contact the correct office for Form 1095-C. Call the Benefits Office at 843-792-2071 for health-coverage tax-document questions.
- Use IS Support only for genuine login problems. Active employees experiencing technical difficulties may call 843-792-9700.
Final Takeaway
For former MUSC employees, obtaining a W-2 is chiefly a matter of keeping the correct mailing address on file and contacting the right department when assistance is required. The form will be mailed to the last recorded address, and former employees will not ordinarily be able to retrieve it electronically through OurDay. If your address has changed, email university-hr@musc.edu without delay. For W-2 questions, call Payroll at 843-792-2191; for Form 1095-C questions, call the Benefits Office at 843-792-2071. A little foresight goes a long way: verifying your personal information before leaving MUSC can prevent an avoidable scramble when tax season comes around.
Frequently Asked Questions About MUSC Former Employee W-2s
1. How do former MUSC employees access their W-2s?
Former MUSC employees generally receive their W-2 forms by mail rather than through OurDay. MUSC sends the form to the last mailing address recorded in the former employee’s file.
2. Can former MUSC employees print a W-2 from OurDay?
No. Once an employee’s separation has been processed and approved, access to OurDay, MUSC email, and the organization’s network is disabled. Former employees should therefore expect to receive their W-2 by mail.
3. Where will MUSC send my W-2 after I leave?
MUSC will mail your W-2 to the last address on file. If you moved after leaving MUSC, contact Human Resources promptly to update your mailing information.
4. How do I update my address with MUSC after leaving?
Email MUSC Human Resources at university-hr@musc.edu. Request the change as early as possible so that your W-2 and other important documents are not sent to an outdated address.
5. Who should I contact if my MUSC W-2 has not arrived?
Call the MUSC Payroll Department at 843-792-2191. Payroll can explain the appropriate next steps if your W-2 is missing, delayed, or mailed to an incorrect address.
6. Can MUSC email my W-2 to me?
Former employees should not assume that a W-2 can be delivered by ordinary email. MUSC’s stated process is to mail the form to the last address on file. Contact Payroll at 843-792-2191 to discuss available assistance.
7. When will MUSC mail a former employee’s W-2?
MUSC mails the W-2 during the following calendar year as part of the year-end tax-document process. The precise arrival date may depend on processing and postal delivery times.
8. What information should I have when calling MUSC Payroll?
Have your full name, former department, approximate employment dates, current mailing address, and any available employee identification details ready. Payroll may require additional information to verify your identity securely.
9. What should I do if my W-2 was sent to my former address?
Contact MUSC Payroll at 843-792-2191 for guidance and email Human Resources at university-hr@musc.edu to correct your address. If appropriate, you may also check whether your mail-forwarding service remains active.
10. Can the MUSC Benefits Office help with my W-2?
W-2 questions should be directed to Payroll at 843-792-2191. The Benefits Office handles questions concerning Form 1095-C and can be reached at 843-792-2071.
11. How will I receive my MUSC Form 1095-C?
Like the W-2, Form 1095-C will be mailed to the last address recorded in your employee file during the following year. Address changes should be reported to Human Resources.
12. What is the difference between a W-2 and Form 1095-C?
A W-2 reports wages and taxes withheld from an employee’s pay. Form 1095-C provides information about employer-offered health coverage. Payroll handles W-2 questions, while the MUSC Benefits Office handles Form 1095-C inquiries.
13. Can MUSC IS Support restore my former employee access?
MUSC IS Support can assist with legitimate technical or sign-in problems, but former employees ordinarily lose system access after their separation is processed. For a tax form, contact Payroll instead of relying on account restoration.
14. Should I use the Non-NetID option to retrieve my W-2?
Not necessarily. The Non-NetID option is intended for eligible users without an MUSC-issued NetID, but it does not guarantee former employees access to tax records. Former employees should follow the mailed W-2 process.
15. What should I do before my final day at MUSC?
Confirm that OurDay contains your current home address, personal email address, and telephone number. You should also save any pay statements or employment records you may need, as your MUSC system access will be disabled after separation.